Case Study: skapetze® boosts lighting consultation and support with botBrains' AI assistant Kira

How skapetze® Supports 4,500+ Customers with AI Lighting Consultation

skapetze, a family-owned online lighting retailer, faced the challenge of providing professional lighting design and product consultation to its customers around the clock without overburdening its service team. To address this, they partnered with vendor botBrains to implement their AI lighting consultant, Kira.

botBrains' solution involved a Shopify integration that allowed Kira to access the product catalog for real-time recommendations and add items directly to a customer's cart. The implementation resulted in significant success, with Kira handling over 5,000 conversations and interacting with approximately 4,500 customers. The botBrains solution achieved a 78.1% customer satisfaction rate and a 79.6% resolution rate, substantially relieving the service team's workload.

skapetze

Guido Huber

Senior Management