Case Study: Verizon achieves improved billing accuracy and reduced manual effort with BORN Group

Verizon improves enterprise service delivery with BORN Group, cutting manual effort 70%

Verizon, a major telecommunications company, faced challenges with system input issues, data inaccuracies, and complex manual processes that were causing stuck orders and threatening their business customer base. To address this, they engaged BORN Group for its business process operations and technology engineering services.

BORN Group implemented a diverse range of technology improvements, including new feature development, application integration, and automated workflows. Their solution, which combined RPA and AI, optimized processes and improved the experience for Verizon's clients. The project resulted in a 5 point NPS improvement and reduced manual human effort by 70%, providing significant long-term value.

Verizon