Case Study: Three UK streamlines billing and boosts customer satisfaction with BORN Group

Three UK boosts revenue 4% with BORN Group

Three UK, a major British telecommunications provider, faced significant challenges with its complex and error-prone billing systems. These issues led to incorrect customer bills, delayed payments, and compliance problems, which were detrimental to their business. To address this, Three UK partnered with BORN Group to streamline their billing processes and improve the overall customer experience.

BORN Group implemented a robust, automated solution that connected Three UK's disjointed systems and introduced a unique customer ID. This integration streamlined processes like refunds, compliance checks, and invoice generation. The results were substantial, including a 4% revenue uplift, a 5-point improvement in Net Promoter Scores, a 10% reduction in customer queries, and improved billing accuracy.

Three UK