Case Study: Telstra achieves 70% reduction in manual effort with BORN Group's RPA, AI and workflow automation

Telstra cuts manual effort by 70% with BORN Group

Telstra, Australia's leading telecommunications company, was struggling with tedious manual tasks, high operating costs, and broken processes. They engaged BORN Group to digitally transform their operations, improve performance, and reduce human effort amidst the challenge of working with multiple underperforming partners.

BORN Group implemented digital process improvements for over 61 processes using a powerful combination of RPA, AI, and workflow solutions. This included integrating 18 bots to streamline operations. Their engagement reduced manual human effort by 70%, improved NPS scores by 45 points, and delivered over AUD$5 million in benefits, resulting in BORN Group winning Telstra’s Best Innovation Award.

Telstra