Case Study: Scotiabank achieves global compliance and a streamlined digital mortgage experience with BORN Group

Scotiabank cuts mortgage acquisition costs with BORN Group and streamlines compliance

Scotiabank, a leading financial services company, faced the challenge of achieving global compliance for its client population amidst constantly changing policies, a situation requiring remediation for thousands of clients. They engaged BORN Group and its sister company, Bio Agency, to address this and create new digital experiences.

BORN Group implemented multiple customized solutions, including the deployment of a digital mortgage lending tool called eHome. This streamlined the mortgage process through an efficient digital portal. As a result, Scotiabank achieved significant cost transformation by drastically reducing mortgage acquisition costs and was able to pass on benefits to customers through fair pricing, all while building a foundation of trust.

Scotiabank