Case Study: Northern Arc Capital improves borrower engagement with BORN Group’s mobile-friendly portal redesign

Northern Arc Capital improves borrower engagement across 29 states with BORN Group

Northern Arc Capital, a non-banking finance company in India, faced the challenge of scaling its operations to serve millions of borrowers across diverse demographics. They needed a responsive, scalable borrower portal and a modern internal reporting system to replace inefficient excel sheets. They engaged BORN Group for its experience management and content services to achieve these goals.

BORN Group redesigned and reimagined the user experience of the borrower portal, making it mobile-friendly and enabling users to quickly scan their accounts for detailed loan information. The solution improved communications between investors and borrowers, which cultivated growth and significantly increased engagement for Northern Arc Capital.

Northern Arc Capital