Case Study: Repsol improves landowner call management and reporting with Borealis stakeholder engagement software

Repsol improves call management and demonstrate the value of their resolution center with Borealis software

Repsol, a global multi-energy provider, faced challenges in efficiently directing landowner calls to the appropriate teams to shorten response times and in demonstrating the clear value of its resolution center. To address this, the company turned to the Borealis stakeholder engagement software.

By implementing Borealis, Repsol improved its call management process, which increased trust with landowners and set the company apart from competitors. The solution provided outstanding reporting tools that allowed Repsol to easily measure key metrics like call volume, resolution rates, and response times, clearly demonstrating the team's value. Borealis enabled the company to manage multiple assets across the U.S. and Canada, plan strategic communications, and generate reliable reports for management instantly.

Repsol

Wendy Youmans

Sr. Stakeholder Resolution Center Supervisor