Case Study: ENMAX improves stakeholder engagement and customer intake with Borealis

How Borealis stakeholder engagement software improved access to information

ENMAX, an energy company serving Alberta, needed to improve how its Stakeholder Relations and Customer Intake teams managed and recorded engagement activities. Their challenge was to create a single source of truth for all stakeholder interactions to ensure seamless hand-offs between teams and improve regulatory compliance. To address this, they implemented the Borealis Stakeholder Engagement and Land Management software.

The solution from Borealis provided a centralized platform to log every engagement, link activities to specific people and parcels of land, and generate reports instantly. The results were significant: ENMAX could now answer stakeholder queries and provide documented evidence to regulators in minutes instead of hours, leading to smoother project approvals. The software also improved internal efficiency, created a valuable institutional memory, and boosted the overall quality of stakeholder relationships.

Enmax

Judy Morgan

Manager, Customer & Stakeholder Relations