Case Study: Agnico Eagle strengthens community relations and social license with Boréalis

How AGNICO EAGLE is demonstrating its positive social impacts in local communities with Borealis stakeholder engagement software

Agnico Eagle, a Canadian mining company operating in the remote Nunavut territory, faced the challenge of rigorously managing its community relations and stakeholder engagement programs to fulfill its commitments under Inuit Impact and Benefit Agreements. The company needed to move away from inefficient email and spreadsheet tracking to a system that could help it manage data, measure social performance, and protect its social license to operate. To address this, Agnico Eagle turned to the stakeholder management software from vendor Borealis.

The Borealis platform provided a centralized solution for managing all engagement activities, including external complaints and community feedback. This enabled Agnico Eagle to capture and categorize communications, track compliance issues, and make better data-driven decisions. The results included stronger community relationships, smarter analytics, and overall improved efficiency. The software's user-friendly nature facilitated easy adoption, and its robust reporting capabilities allowed the company to clearly demonstrate the measurable social outcomes of its programs, validating its efforts to create shared value.

Agnico Eagle

Candace Ramcharan

General Supervisor, Community Relations