Case Study: Mondou drives qualified in-store traffic and customer loyalty with Booxi

Mondou - Customer Case Study

Mondou, a Canadian pet product and services retailer, sought to generate more qualified in-store traffic and enhance its customer experience. To better manage its popular but demanding in-store services, the company turned to vendor Booxi and implemented its appointment scheduling software.

Using Booxi, Mondou effectively structured appointments for services like nail-trimming and its Doggie Wash stations. This solution optimized store operations and provided a seamless booking experience for clients. The results were significant, including over 195,000 appointments in 2022, with 66% booked online. Booxi helped Mondou achieve a low no-show rate of 5%, drive larger sales baskets, and build greater customer loyalty.

Mondou

Alexandra Forcier

Customer Relations Director