Case Study: Clarins achieves stronger in-store efficiency and personalized customer journeys with Booxi

Clarins - Customer Case Study

Clarins, a major cosmetics and skincare retailer, faced the challenge of optimizing its in-store customer interactions and freeing up its team from administrative tasks to focus on its core business. The company needed a way to better manage appointments and enhance the overall retail experience. They turned to the vendor Booxi and implemented its enterprise retail customer interaction platform.

Using Booxi's solution to centralize and structure appointment scheduling, Clarins significantly boosted its operational efficiency. The results were substantial, including a 70% conversion rate for appointments booked and a 30% increase in the average basket size after an appointment. An extremely low average no-show rate of just 4% was also achieved. The president of Clarins North America stated that using Booxi was a major efficiency booster that transformed their way of working.

Clarins

Lionel Uzan

President