Case Study: World Relief Wisconsin improves refugee language access with Boostlingo on-demand interpreting

World Relief Wisconsin connects to interpreters in 13s with Boostlingo

World Relief Wisconsin, a non-profit organization that helps resettle refugees, faced a significant challenge in providing adequate Dari and Pashto interpretation for a large influx of Afghan refugees. Their existing local resources could not meet the demand, creating critical language access gaps during essential services like medical appointments. To solve this, they turned to the vendor Boostlingo and its on-demand interpretation platform.

Boostlingo's solution provided immediate access to a large network of professional interpreters via any device, supporting three-way calls for urgent communications. The results were highly effective, with an average connection time of 13 seconds and a 99.9% fill rate for interpretation requests. This reliable, on-demand service ensured clear communication in critical situations, improved client outcomes, and strengthened World Relief Wisconsin's ability to fulfill its mission.

World Relief Wisconsin