Case Study: Veterinary Emergency Group achieves 24/7 multilingual interpreting across 99 hospitals with Boostlingo

Veterinary Emergency Group launches 24/7 interpreting across 99 hospitals with Boostlingo

The Veterinary Emergency Group (VEG), a nationwide network of over 99 emergency veterinary hospitals, faced a challenge serving non-English speaking clients in its diverse locations. Their bilingual staff were overstretched acting as ad-hoc interpreters, leading to burnout and longer wait times. To overcome this, VEG implemented Boostlingo's on-demand phone and video interpreting service.

By deploying Boostlingo's platform across all hospitals, VEG provided 24/7 access to professional interpreters in over 300 languages. The solution achieved an average connection time of 22 seconds, freed bilingual staff to focus on clinical work, and significantly increased client satisfaction. Boostlingo's service ensured pet parents felt heard and informed during critical moments, with interpreters directly contributing to positive outcomes.

Veterinary Emergency Group