Case Study: a statewide association enables on-demand interpreting across 20+ centers with Boostlingo

Statewide Association achieves 13-second interpreter response times with Boostlingo

A statewide association representing over 20 dispute resolution centers faced a challenge providing consistent and reliable interpreting services, especially after a new state pilot program surged demand to over 160,000 cases in 18 months. Their existing system had significant gaps, leading to delays and an inability to meet the diverse language needs of their clients. The association needed a scalable and cost-effective on-demand interpreting solution from a vendor like Boostlingo.

Boostlingo provided a unified platform for on-demand phone and video interpreting, integrated with Zoom for virtual mediation sessions. The solution offered flexibility, comprehensive training, and ensured confidentiality. The implementation resulted in reliable, quality interpretation for all centers with an average response time of 13 seconds. Boostlingo scaled seamlessly with volatile demand and provided monthly usage reports, making it a game-changer for secure communication across the state.