Case Study: Progressive Community Health Center achieves 79% faster interpreter access with Boostlingo On-Demand

Progressive Community Health Center improves speed to interpreter by 79% with Boostlingo

Progressive Community Health Center (PCHC) faced significant challenges with slow interpreter connections, which often took two minutes or longer and caused delays, dropped calls, and patient frustration. This bottleneck disrupted workflow and compromised patient care. To support a shift to shorter appointment slots, PCHC turned to Boostlingo and its on-demand interpreting service to find a solution.

By implementing Boostlingo On-Demand, the clinic dramatically reduced its average interpreter connection time to just 24 seconds. This 79% improvement in speed to interpreter allowed PCHC to maintain efficient 15-minute appointments, improve clinical workflow, and ensure every patient was understood. Boostlingo's solution was credited with reshaping the patient experience and increasing both efficiency and patient volume.

Progressive Community Health Center (pchc)