Case Study: Orthopedic Institute improves patient communication and compliance with Boostlingo

Orthopedic Institute cuts interpreter response time to 12.6 seconds with Boostlingo

The Orthopedic Institute faced a growing need for on-demand language services to communicate with a more diverse patient population. This daily challenge, exacerbated by missed appointments and the need to comply with HIPAA and ACA regulations, prompted the Institute to seek a technological solution. They partnered with Boostlingo to gain immediate access to qualified medical interpreters.

By implementing Boostlingo's on-demand interpretation platform, the Orthopedic Institute connected with a vast network of interpreters. The solution resulted in an average response time of 12.6 seconds, served patients in 24 languages annually, and ensured regulatory compliance. Boostlingo alleviated the financial strain of missed appointments and allowed staff to focus on delivering quality care, with the platform being adopted across various departments from clinical to administrative roles.

Orthopedic Institute