Case Study: Northern Nevada HOPES improves patient language access and provider experience with Boostlingo On-Demand

Northern Nevada HOPES connects patients with interpreters in 13 seconds with Boostlingo

Northern Nevada HOPES, a federally qualified health center, faced challenges communicating with its growing number of patients with limited English proficiency. Their initial solution of using bilingual staff and university services was costly, complicated, and stretched their resources thin. Seeking a better way to meet this demand, the organization turned to vendor Boostlingo for a more efficient interpretation service.

By implementing Boostlingo On-Demand, Northern Nevada HOPES gained immediate access to over 300 languages with an average response time of 13.4 seconds. This solution allowed providers to maximize their short patient visit windows and provided vital data for reporting. The use of Boostlingo transformed their language service delivery, creating a more welcoming environment for refugee patients while also saving costs for the organization.

Northern Nevada Hopes