Case Study: Catholic Charities of Louisville streamlines language access with Boostlingo

Catholic Charities of Louisville streamlines 1,000+ monthly appointments with Boostlingo

Catholic Charities of Louisville, a non-profit organization, faced a surge in demand for language services due to growing refugee and immigrant populations. With a small team managing over 1,000 monthly appointments across 25-30 languages, their manual, paper-based processes were overwhelmed. They needed a solution from vendor Boostlingo to improve efficiency and scale their operations, especially for remote services.

Boostlingo implemented its IMS platform to streamline workflows and transition the organization to a paperless system. This allowed interpreters to document assignments digitally and manage appointments more easily, saving valuable time. As a result, Catholic Charities successfully handled a doubling in demand for services, providing over 1,000 monthly appointments in 30+ languages. The Boostlingo solution improved overall efficiency and enabled more tailored, timely language access for the community.

Catholic Charities of Louisville