Case Study: CAN Community Health improves patient experience with Boostlingo VRI

CAN Community Health improves patient experience with Boostlingo VRI, routing 13% of sessions in 8 seconds

CAN Community Health, a federally qualified health center leading HIV care across the Southeastern U.S., faced challenges in serving its multilingual patient population. Their daily encounters in languages like Spanish, Haitian Creole, Portuguese, and with Deaf or hard of hearing patients were hampered by impersonal audio-only interpreting and front-desk bottlenecks. To improve the patient experience, they turned to Boostlingo for a video remote interpreting (VRI) solution.

Boostlingo implemented its device-agnostic VRI platform, which staff could operate with a single click to connect to an interpreter. This solution led to a faster speed to care with an average connection time of 8 seconds and significantly improved patient satisfaction through visual cues. For CAN Community Health, 13% of all interpreting sessions are now routed through VRI, and the service maintains an average interpreter rating of 4.8 out of 5, demonstrating the measurable impact of Boostlingo's system.

CAN Community Health