Case Study: FinCap improves financial mentoring services with Boost

Fincap addresses 10,000 hardship cases in 6 months with Boost

FinCap, a nonprofit organization helping at-risk families in New Zealand, faced the challenge of rebuilding its essential but outdated and unsupportable Client Voices web application. With a severely restricted budget, they needed to modernize this unique financial mentoring tool for budgeting services across the country. They partnered with vendor Boost on an internal web application redevelopment to address this.

Boost employed an Agile approach, starting with user surveys and co-design workshops to build a focused, user-centric tool. Following a pilot release for validation, the new Client Voices application was launched. The solution delivered immediate and long-term benefits, making it easier for financial mentors to help clients. In under six months, the tool was used in 30,000 mentoring sessions that addressed 10,000 cases of financial hardship. The project's success also secured future funding from the New Zealand Bankers’ Association for Boost to continue development.

Fincap