Case Study: Off The Hook perfects its customer journey with Booqable

Off The Hook Perfects its Customer Journey with Booqable

Off The Hook, an Australian wedding guest book rental company founded by Stefaan and Elizabeth White, faced challenges in managing their customer journey. They needed to reliably track if customers had submitted personalized greetings, manage nationwide delivery schedules for their short-term rentals, and collect specific wedding details during checkout. They turned to Booqable and its rental management software for a solution.

By implementing Booqable, the company used custom booking fields to automate greeting reminders and collect crucial customer information upfront. Inventory padding features ensured stock was available despite shipping times. This solution automated their entire booking process; in the first four weeks, Off The Hook handled over 100 bookings manually-free, saving tens of hours and putting them on track for over 1,000 bookings in their first year.