Case Study: Teachers Mutual Bank achieves 90% faster integrations and an omnichannel customer experience with Boomi

Teachers Mutual Bank Delivers Omnichannel Customer Experience with Dell Boomi

Teachers Mutual Bank (TMB) is one of Australia’s largest mutual banks, serving about 193,000 members and managing nearly AU$5 billion in assets. To stay competitive and grow membership, TMB needed a mobile-first, omnichannel customer experience and fast connections to emerging fintech services, but its manual, custom-coded integration processes were slow and hampering digital transformation.

TMB adopted Boomi’s cloud-native, low-code integration platform and had its first integration running within two months. Boomi tied together roughly 40 applications (including MoneyBrilliant and Spriggy), powered a seamless mobile banking app and single-screen support view, cut integration time by 90%, lowered IT operating costs, and reduced staffing needs so just two technicians manage integrations while business users build many connections themselves.

Teachers Mutual Bank

David Chapman

Chief Information Officer