Case Study: Emtec achieves 85% reduction in order entry time and $1M in savings with Boomi

Solving the Disparate Data Dilemma With Integration

Emtec, a technology‑powered business solutions provider in IT service management, faced a fractured back office where Salesforce, SAP ERP and VARStreet could not share data. The disconnect caused errors, duplicate entry, slow order processing and poor visibility into operations; a proposed custom integration for SAP would have cost about $1M and still only solved part of the problem.

By deploying Dell Boomi’s integration platform with pre-built Salesforce and SAP connectors, Emtec automated matching and creation of customer records between VARStreet and SAP, cutting manual entry time per record from ~20 minutes to 3 minutes. The implementation delivered an 85% reduction in order entry time, better first-call resolution via a centralized dashboard, system scalability, and roughly $1M and thousands of development hours saved.

Emtec

Michael Hubbs

Director of Information Technology