Case Study: Smartsheet achieves faster, more efficient sales order processing with Boomi

Smartsheet doubles sales order volume with Boomi

Smartsheet, a provider of a collaborative work management platform, faced challenges with time-consuming and error-prone manual order-to-cash processes between its Salesforce and NetSuite systems. This lack of automation impacted finance efficiency and slowed customer responsiveness, as sales reps could wait two days for customer invoices. The company needed a solution that was faster and more flexible than custom coding, leading them to the integration vendor Boomi.

By implementing the Boomi platform, Smartsheet automated its critical integrations. The solution provided by Boomi resulted in the finance team handling twice the sales order volume without adding staff and eliminated the two-day wait for invoices, allowing sales reps to immediately respond to customer inquiries. The company also reported that development with Boomi was two to four times faster than custom coding.

Smartsheet