Case Study: Burroughs achieves streamlined integrations and reduced customer resolution queries with Boomi AtomSphere

Reduced Customer Resolution Queries with Streamlined Processes

Burroughs Payment Systems, a provider of payment hardware and services, undertook a consolidation from 52 disparate systems to three core platforms (Servigistics, Solarsoft and Four51) and faced urgent, mission‑critical integration needs — synchronizing customer and contract data, routing service tickets, part requests and shipments, capturing real‑time web orders and notifications, and supporting SQL Server, AS/400 DB2, SOAP, HTTP, file and SMTP connectivity — with all core integrations required production‑ready within one month.

Burroughs implemented Boomi AtomSphere with Intellect International USA, using Boomi Molecule for scalability and failover to create a single automated integration layer that handled data mapping, transformation, validation, error handling and notifications. The solution eliminated manual data duplication, produced error‑free transactions, streamlined manufacturing, shipping and service workflows, reduced customer resolution queries, and delivered immediate cost savings of $430K in the first month and an estimated $5.16M over the year.

Burroughs

Terrill Rust

Project Manager, Marlin Investments National