Case Study: Pallion Group achieves resilient operations and real-time data visibility with Boomi

Pallion Group Crafts Resilience Into Its Six Brands With a Boomi-Powered Data Strategy

Pallion Group, a Sydney-headquartered operator of six precious metals and jewelry brands serving retailers, financial institutions and consumers across Australasia and Asia, needed to stabilize operations and improve customer experience during a digital transformation. The company struggled with hundreds of fragile point-to-point integrations that hindered real-time pricing updates, consolidated customer views, staff productivity, and visibility needed to underpin future generative AI initiatives.

Pallion implemented the Boomi Enterprise Platform to centralize data in Boomi DataHub and replace legacy integrations with a hub-and-spoke model, connecting Dynamics 365, finance, HR and other systems. The result was consistent uptime and real-time data across customer- and transaction-facing platforms, faster incident resolution (from days to hours), improved CX, and significant productivity gains while creating a scalable foundation for future AI-driven capabilities.

Pallion Group

Simon Smith

Chief Information Officer