Case Study: NNIT achieves 4× faster, mission-critical ITSM integrations with Boomi

NNIT Pioneers IT Management Capabilities With Boomi

NNIT, a Copenhagen-based IT services provider serving 400+ clients, needed highly reliable, near–real-time integrations to let customers run their own ITSM tools alongside NNIT’s ITSM system. The challenge was to deliver scalable, always-on connectivity across complex environments where downtime could cost millions and service synchronization had to be continuous.

By adopting Dell Boomi, NNIT accelerated integration development by 4× versus legacy ESBs, now processing ~29,000 transactions and 130,000 documents daily across customer ITSM connections. Boomi’s API management, Molecule high-availability architecture and centralized monitoring cut onboarding time, improved reliability and throughput, and enabled NNIT to rapidly roll out new ITSM services to more customers.

NNIT

Mikkel Iversen

Director of Cloud and Integration