Case Study: Lexitas achieves a 360-degree customer view and 80% fewer duplicate records with Boomi DataHub

Lexitas Creates Golden Records From a Sprawl of Disparate Customer Data

Lexitas, a leading litigation support services provider that grew through 40 acquisitions to 1,300 employees and 100 U.S. locations, was struggling with a sprawl of siloed, duplicate, and contradictory customer data across business-unit apps and Salesforce. The messy data hindered accounting and reporting, made NetSuite reconciliations time-consuming and error-prone, and blocked sales visibility for cross-sell and upsell opportunities.

Lexitas implemented Boomi DataHub with Huron Consulting to centralize master data management, matching, deduplicating, and enriching records with Dun & Bradstreet. The program cut customer records by 80%, feeds golden records into NetSuite, accelerated the monthly close by 36%, improved accounts receivable and cash flow, and unlocked automation and sales insights to scale more efficiently with future acquisitions.

Lexitas

John Baker

Chief Information Officer