Case Study: Scoot Airline improves passenger experience and accelerates time to market with Boomi

How Airline Scoot Enhances the Customer Experience

Scoot, Singapore Airlines’ low-cost arm operating across 66 cities in 18 countries, faced challenges turning booking and internal systems data into timely insights. Growth and the TigerAir consolidation exposed bespoke, code-heavy integrations that limited system-to-system communication, restricted data access, increased maintenance, and constrained the airline’s ability to adapt and improve passenger experience.

Scoot implemented the cloud-native Boomi integration platform to replace outdated connectors and create a centralized data repository, enabling uninterrupted data sharing and a single source of truth. The move reduced upkeep, preserved IT resources, accelerated time-to-market, improved business and customer insight, and helped Scoot deliver more targeted products and services to passengers.

Scoot Airline

Jason Chin

Vice President of Information Technology