Case Study: Global Shipping & Logistics LLC achieves superior customer service and 100% EDI accuracy with Boomi

Global Shipping & Logistics Delivers Superior Customer Service With Boomi B2B/EDI Management

Global Shipping & Logistics (GSL) is a UAE-based third‑party logistics provider founded in 1975 with nearly 700 employees, serving more than 100 local and global brands. The company struggled with manual EDI and order handling—onboarding could take up to a month, transaction processing was slow and error‑prone, and lack of real‑time visibility threatened customer satisfaction and growth.

GSL standardized on Boomi B2B/EDI Management to automate roughly 150 EDI processes and integrate customer ERPs with its Oracle ERP, Manhattan SCALE WMS, and a third‑party TMS. The solution supports 4,000–5,000 orders a day (~20,000 line items), eliminated manual data entry, achieved 100% data transfer accuracy, cut weeks from onboarding, and delivered real‑time order visibility—significantly improving efficiency and customer service.

Global Shipping & Logistics LLC

Ajit Handa

IT Manager