Case Study: Eve Sleep achieves streamlined ordering and faster customer service with Boomi

Boomi Makes Eve Sleep’s Customer Service Dreams Come True

Eve Sleep, a UK ecommerce retailer focused on sleep wellness, struggled with unreliable ordering and delivery after years on a Magento setup with hard‑coded integrations and no communication between its website and warehouses. Manual, resource‑draining processes left inventory out of sync and customer service hampered, so the company moved to NetSuite ERP and partnered with Boomi to automate and modernize its systems.

Boomi integrated NetSuite with Eve Sleep’s ecommerce platform, harmonizing inventory and automating order consolidation, modifications and refunds, with thorough testing and hands‑on support during a two‑week transition. The outcome was accurate online ordering, faster deliveries and improved call resolutions, freeing staff from administrative tasks to focus on higher‑value customer work and delivering a smoother customer experience.

Eve Sleep

Steve Davies

Operations Director