Case Study: A.R.M. Holding achieves 94% customer satisfaction with Boomi

A.R.M. Holding Achieves 94% Customer Satisfaction With Boomi

A.R.M. Holding, a Dubai-based private equity firm with operations across real estate and other sectors, faced fragmented integrations, data silos, and service delays that hurt efficiency and customer experience. To support its digital transformation and AI-readiness goals, it turned to Boomi and the Boomi Enterprise Platform for data and API management across internal and external systems.

Boomi helped A.R.M. Holding connect 19 core systems and 200 endpoints, including Salesforce and Oracle ERP, across cloud, on-premises, and hybrid environments. The result was automated, centralized integration that improved real-time communication, reduced manual work, and helped A.R.M. Holding reach a 94% customer satisfaction score. It also cut report generation time from one week to one day and delivered cost savings by replacing legacy systems.

A.R.M. Holding

Afzal Lakdawala

Senior Director, Digital Transformation