Case Study: Serco accelerates AI-driven integration and innovation at scale with Boomi

Serco Accelerates AI-Driven Innovation and Integration at Scale With Boomi

Serco, a global public services organization operating in more than 20 countries, wanted to accelerate integration, improve data quality, and empower business users as part of its operations modernization efforts. Using the Boomi Enterprise Platform, Serco sought a scalable integration and automation solution to streamline data flows, simplify API connectivity, and reduce manual work in development and documentation.

Boomi delivered AI-driven capabilities including Boomi Scribe and Boomi DesignGen, along with Boomi Integration, Boomi DataHub, Boomi API Management, and Boomi Managed Cloud Service to automate documentation, improve visuals for stakeholders, and strengthen governance. With Boomi, Serco cut documentation time from 40–60 hours to 6–12 hours overall, and individual tasks from 3 hours to 15 minutes, while improving agility, data quality, and secure participation from business users.

Serco

Kiran Narayan

Director, Products and Digital Capabilities