Case Study: Lighthouse Keeper's Cottage boosts direct bookings with Bookster

Lighthouse Keeper's Cottage boosts bookings with Bookster in 3 bedrooms

The customer, Lighthouse Keeper's Cottage, is an award-winning holiday rental in Scotland owned by Benedicta Makin. When starting her business, she needed a professional property management service that could handle her calendar, integrate with online travel agents like Airbnb and Booking.com, process payments, and plug into her own website, avoiding the stress of managing multiple platforms herself. She chose Bookster property management software for its comprehensive features and because it was a friendly, Scotland-based company.

Bookster provided an end-to-end solution, managing the entire booking and payment process directly through the customer's own website. The vendor's excellent tech support was highly valued, notably for directly collaborating with an online travel agent to resolve an issue and for implementing a custom changeover schedule post-lockdown. This allowed the owner to focus on marketing and guest experience, leading to a successful business that has earned a Gold Award for Green Tourism. Bookster enabled the customer to efficiently manage bookings and grow her business.

Lighthouse Keeper's Cottage