Case Study: Hampshire County Council improves booking accessibility with BookingLive

Hampshire County Council boosts online bookings with BookingLive, moving 15% of activities online

Hampshire County Council faced challenges in managing bookings for its Calshot Activities Centre. Their previous system was inefficient, paper-based, and could not accept online payments, which consumed significant staff time and limited booking availability. The council needed a booking software provider, BookingLive, that could meet its specific policy requirements for third-party software.

BookingLive implemented a custom, white-labeled booking system that integrated secure online payments and digital medical forms. This solution allowed customers to book easily at any time, from any device. As a result, the majority of bookings are now made in the evening, a time previously unavailable, increasing accessibility without requiring additional staff or paper resources.

Hampshire County Council