Case Study: Charnwood Borough Council boosts online bookings and reduces admin with BookingLive

Charnwood Borough Council boosts online bookings to 93% with BookingLive

Charnwood Borough Council faced a significant challenge with its manual, phone-based booking system for activity programs and memberships. The process was admin-heavy, prone to error, and lacked a robust database, making it difficult to understand membership volumes and meet customer demand for online services. To address this, the council selected BookingLive to implement a new corporate online booking solution.

BookingLive implemented a comprehensive four-step process to deliver an online booking system. The solution provided device flexibility for 24/7 access, real-time database accuracy, and robust reporting. The results were substantial, including 93% of new orders being made online, a 68% reduction in calls, a 50% reduction in administrative tasks, and a 67% increase in memberships. BookingLive's system also led to significant cost savings and high customer satisfaction rates.

Charnwood Borough Council