Case Study: Cambridgeshire County Council reduces recycling centre waiting times with BookingLive

Cambridgeshire County Council cuts wait times from 1 hour to under 5 minutes with BookingLive

Cambridgeshire County Council faced significant challenges at its household recycling centers following their reopening during COVID-19. High demand led to expensive traffic management measures, long wait times for users of up to an hour, and major disruptions on neighboring roads. To solve this, the council partnered with BookingLive to urgently implement a new booking system to manage site traffic.

BookingLive successfully implemented its online booking system in just three days. The solution drastically reduced vehicle wait times to under five minutes and virtually eliminated local traffic disruption, leading to a massive reduction in complaints. The council also achieved large financial savings by scaling back its traffic management operations. Due to this success, the system was quickly expanded from three to five local sites.

Cambridgeshire County Council