Case Study: International Student House streamlines resident housing and billing with Booking Ninjas

International Student House of Washington, DC simplifies long-term housing in 2 months with Booking Ninjas

International Student House of Washington, DC (ISH) faced a challenge managing its long-term student housing operations. With residents from over 70 countries staying for varying lengths of time, the manual processes for bookings, billing, payments, and communication were consuming excessive staff time. This administrative burden was pulling staff away from their primary goal of fostering a community for international students and scholars.

Booking Ninjas implemented its housing management solution on the Salesforce platform to centralize ISH's operations. The solution connected the entire resident journey, from application and waitlisting to billing and ongoing support, into a single flow. This provided clearer resident billing through the system's invoicing tools and reduced routine questions by giving residents self-service account access via a portal. As a result, Booking Ninjas helped ISH significantly reduce manual administrative work, allowing staff to dedicate more time to resident support and community building.

International Student House of Washington, DC