Case Study: Eleven Experience turns complex adventure packages into a working Salesforce system with Booking Ninjas

Eleven Experience builds a working Salesforce adventure booking system with Booking Ninjas

Eleven Experience, a luxury adventure travel company, faced the challenge of managing its complex product of multi-part packages that combined luxury lodging with guided adventures. Their unique operating model could not be represented by conventional reservation software without stripping away the elements that made their product valuable. They engaged Booking Ninjas to design a Salesforce-native system capable of understanding their specific architecture.

Booking Ninjas implemented a solution by first working through the overall system architecture, shaping the Salesforce environment around Eleven Experience's model. This allowed properties, experiences, packages, and workflows to remain connected within a single reservation. The result was a tangible, working system that kept the company's complexity structured and recognizable without requiring them to simplify their product. The solution provided a foundation for future growth and extensions, though no specific post-launch metrics were verified for this engagement.

Eleven Experience