Case Study: Gamescape achieves streamlined bookings and happier customers with Bookeo

Gamescape - Customer Case Study

Gamescape, founded by Irving Le Hen, runs themed escape rooms in Paris and had grown from pop‑up events into permanent locations — even opening a new site near Notre‑Dame. As customer demand and staff expanded, Gamescape struggled with an inefficient, English‑language booking/payment system that generated payment complaints, booking errors, long waiting lists and heavy manual scheduling, so Irving sought a better booking platform and turned to Bookeo.

Bookeo’s flat‑fee booking platform replaced the old system, enabling online payments in French, automated confirmations and reminders, configurable themes and pricing, schedule synchronization across locations, staff management and Google Calendar integration. Using Bookeo reduced administrative work, eliminated many payment and booking issues, improved the customer experience, and let Gamescape focus staff time on running games rather than on manual scheduling and customer support.

Gamescape

Irving Le Hen

Gamescape