Case Study: Union Canal Carriers transforms canal boat bookings with Bookalet

Union Canal Carriers saves 3-4 letters per booking with Bookalet

The customer, Union Canal Carriers, is a family-run canal boat hire company that had relied on a paper-based booking system since 1968. Their challenge was to modernize their operations with a computer-based system that was simple to use for all staff, including those not confident with technology. They turned to the vendor, Bookalet, to find a suitable booking solution.

Bookalet implemented its online booking system, which was noted for being straightforward and accessible. The solution provided significant results, including a reduction in postage and stationery costs and the ability to confirm bookings instantly from a mobile device. The measurable impact for Union Canal Carriers included time savings, positive customer feedback on the booking process, and the ability to easily analyze business data. The support from the Bookalet team was also highlighted as a key benefit during their continued growth.

Union Canal Carriers