Case Study: InterContinental Real Santo Domingo saves time and boosts revenue with Book4Time

Intercontinental Real Santo Domingo - Customer Case Study

InterContinental Real Santo Domingo, a hotel in downtown Santo Domingo, wanted to move its spa operations from manual, analog processes to a digital platform. The team needed a solution that could support online booking, remote access, more accurate reporting, a user-friendly experience, and fast technical support, and they chose Book4Time Inc.’s cloud-based spa software.

Book4Time Inc. implemented its cloud-based software with reporting dashboards and automated booking confirmations, replacing Excel, Word, and paper-based workflows. The spa saved significant time on reporting, payroll, and commission tracking, gained better visibility into KPIs and revenue, and improved scheduling decisions; in the first six months, it received 61 online appointments without adding staff, and online guests often booked additional services that increased revenue.

Intercontinental Real Santo Domingo

Judi Rodriguez

Spa Director