Case Study: Hyatt Regency Waikiki’s Na Ho’ola Spa boosts online bookings with Book4Time

Hyatt Regency Waikiki - Customer Case Study

Na Ho’ola Spa at Hyatt Regency Waikiki, the first resort spa in Waikiki, needed a user-friendly spa software system that could support online bookings, including packages and couples appointments, while also serving both Japanese- and English-speaking guests. The spa team wanted a solution that was easy for staff to use and made it simple for guests to find the spa and book appointments online.

Book4Time Inc. implemented Book4Time’s spa management and online booking platform, giving the spa multilingual booking capabilities and a smoother process for couples and package reservations. As a result, nearly half of all bookings now come in online, reducing phone volume, easing concierge workload, and allowing staff to provide more personal service; the spa also noted strong vendor support and ongoing product improvements from Book4Time Inc.

Hyatt Regency Waikiki

Yoshimi Anderson

Na Ho’ola Spa