Case Study: Eden Roc Cap Cana increases sales and streamlines spa operations with Book4Time Inc.

Eden Roc Cap Cana - Customer Case Study

Eden Roc Cap Cana, a luxury boutique hotel and spa in the Dominican Republic, needed a better way to manage its internal operations. Before working with Book4Time Inc., the team relied on Excel for bookings, had no real customer records, and struggled with overbookings, cancellations, and inconsistent administrative processes.

Book4Time Inc. implemented an all-in-one spa and wellness management platform with appointment booking, CRM, marketing and retention tools, revenue management, inventory management, and online training/support. The result was a 42% increase in sales, a 90% reduction in cancellations, fewer no-shows, and greater employee accountability, while giving the team better visibility, reporting, and more time to focus on guests.

Eden Roc Cap Cana

Pedro Castillo

Wellness & Spa Director