Case Study: Tennessee Department of Health streamlines statewide patient care with Bonterra Apricot

Tennessee Department of Health unifies data for 450 users with Bonterra

The Tennessee Department of Health faced a significant data management challenge. Their Division of Family Health and Wellness struggled with disjointed systems and manual processes for collecting and reporting patient data from numerous local agencies overseeing home visiting programs. This led to duplicate work, reporting errors, and an inability to efficiently meet complex federal and state funder requirements. To address this, they partnered with vendor Bonterra to implement a unified solution using Bonterra Apricot case management software alongside Bonterra Success Services.

Bonterra's solution centralized data collection and reporting across all agencies and programs. The Apricot platform standardized workflows and provided real-time reporting capabilities, replacing dozens of error-prone spreadsheets. With Bonterra's support, the department created over 100 model-specific reports and empowered over 450 users. The results included streamlined agency reporting, enhanced data accuracy for quality improvement projects, and the ability for local agencies to independently run their own reports, drastically reducing administrative burden and improving support for families across Tennessee.

Tennessee Department of Health