Case Study: City of Wilmington reduces crime and improves community safety with Bonterra Apricot

City of Wilmington launches Bonterra Apricot in 7 days to improve public safety

The City of Wilmington faced the challenge of improving public safety through collaboration across community organizations, but was hindered by siloed systems and a lack of accessible, real-time data. Dr. Debra Mason, its Community Public Safety Initiative coordinator, selected Bonterra and its Apricot case management solution to unify efforts and enable data-driven crime prevention.

Bonterra provided a customizable, cloud-based platform that allowed field teams to collect and access data securely from any device. This streamlined collaboration and evidence-based decision-making for the initiative. Using Bonterra Apricot, the City of Wilmington successfully worked to reduce crime by identifying areas of need and delivering targeted services, while also strengthening community partners through data-informed assessments and coaching.

City of Wilmington