Case Study: Brooklyn Community Services streamlines operations and reporting with Bonterra Apricot

Brooklyn Community Services saves 5–10 hours per week on reporting with Bonterra Apricot

Brooklyn Community Services faced operational challenges due to its expansive network of over 40 programs across 26 locations. The lack of a centralized database led to fragmented data management, inefficient internal referrals, and time-consuming manual report preparation for funders like Medicaid. To address this, they turned to Bonterra and implemented their Apricot platform.

By rolling out Bonterra's Apricot as their primary database system, BCS created a central hub for all program data, streamlining communications and reporting. The solution drastically reduced the time needed for critical processes; for example, preparing bi-weekly billing reports for their Day Habilitation program was cut from several days to just minutes. This saved staff 5-10 hours per week on reporting for that program alone, while also providing versatile tools for monitoring participant progress and managing diverse administrative workflows agency-wide.

Brooklyn Community Services