Case Study: Norwood Child & Family Resource Center achieves data-driven outcomes tracking and improved service delivery with Bonterra Apricot

Norwood Child & Family Resource Center - Customer Case Study

Norwood Child & Family Resource Center, a long‑standing Edmonton nonprofit serving children (0–13) and their families, faced operational limits from an outdated case‑management system. The center struggled to track outputs, assessments, client movement, referrals and outcomes, which created inefficiencies, increased staff documentation time and made it difficult to demonstrate program effectiveness to funders or identify where services needed improvement.

By implementing Efforts to Outcomes (ETO®) software and embracing performance management, Norwood now centrally manages demographic and outcome data, customizes reporting for the Common Outcomes Group, and routinely reviews aggregated trends to refine services. The result is clearer evidence of impact for funders, stronger partnerships with other agencies, improved program decision‑making and more efficient staff time use focused on serving families.

Norwood Child & Family Resource Center