Case Study: Love In the Name of Christ (Love INC) achieves streamlined data collection and real-time reporting with Bonterra Apricot

From Paper to Progress Love In the Name of Christ

Love In the Name of Christ (Love INC) — Lancaster County helps neighbors connect with services through a four-person staff, dozens of volunteers and 170 partner churches, handling 35–40 calls a day across three programs. For years the team relied on handwritten call logs and spreadsheets, spending about an hour each morning and 2–3 hours monthly (roughly 276 hours/year) just "counting" results — a fragile, time-consuming process made riskier by looming staff retirements.

They adopted Apricot Essentials and configured a tailored system that captures calls and service status in real time. Ministry Assistant Jessica — not a programmer — built the forms and workflows, eliminating manual counting, automating board and partner reports, and freeing staff to train volunteers and serve more clients. The new system also tracks unmet needs, improves volunteer-site matching, strengthens partner reporting, and provides a scalable data foundation for growth and targeted ministry.

LoveINC

Kim Wittel

Executive Director