Case Study: BUILD Chicago achieves streamlined intake and improved outcomes with Bonterra Apricot

Build Chicago - Customer Case Study

BUILD Chicago is a 44‑year nonprofit that provides violence prevention, youth development and coordinated services to at‑risk youth in Chicago. Facing fragmented intake processes, multiple funder reporting requirements and mobile staff needs, BUILD wanted a single, measurable system to capture program activity, outcomes and client continuity across programs and funding streams.

BUILD implemented Social Solutions’ web‑based Efforts to Outcomes (ETO) system and a single streamlined intake form. The change saved staff hours, eliminated duplicate entries, enabled mobile data entry, and produced actionable outcome data (e.g., 89% avoided recidivism, 90% high‑school graduation, 72% college enrollment). The insights revealed unmet needs (10% LGBTQ, 40% unsure about insurance), spurred a new health/wellness program, strengthened funder relationships, and supported replication and ongoing program evaluation.

Build Chicago

Bessie Alcantara

Director of Program Operations